Blog

How We Increased Productivity Among Our Remote Workforce by 15%

8/17/2021

People like to connect with other people. We’re social beings by nature. However, remote work presents challenges for creating human connections. As a remote team, we wanted to go above and beyond to ensure that our team was set up for success remote...

We Replaced our Help Center with Humans and Increased CSAT and Revenue over 12%

8/16/2021

As a business in the gaming space, we decided to replace our customer support area with a help center. We believed that by doing so, we would simplify operations or minimize the number of support tickets we regularly received. However, we soon learn...

The 5 Steps We took to Reduce Bounce Rate

7/25/2021

From past experience, we knew that bounce rate could always be improved. While we’ve had a good bounce rate of around 22%, we were confident we could improve it. Ultimately, through a series of tests, we reduced it over 18%. Here are some learnings. ...

How We Used Surveys to Create a Improve Workplace Productivity over 20%

7/07/2021

People interact more positively and stay at their company when they work in a healthy setting. This encourages employees to give their best effort at all times. As a result, we have found that it is critical to prioritize how our employees feel about...

How Many Virtual Friends Did You Make During the Pandemic?

6/19/2021

We noticed that a lot of our users played more FreeCell during the pandemic, and that got us curious. What else changed in people's digital lives? Specifically, did they make more digital friends? Read on to learn more. ...